Telco Challenges in Entering Adjacent Markets

I recently come across a couple of experienced industry analysts using some variation of the term “permission to play” when talking about where telco service providers should and should not focus their strategies. As a framework, there is some merit in being disciplined about an organizations core market(s). 

However, if the framework is applied rigidly, the mantra artificially limits the scope for innovation and industry analysis. That is a growing risk for a sector that operates against a backdrop of transformative innovation. It is also a risk because the boundaries between telco, adjacent industries and emerging sectors are blurring.

MNOs’ IoT Platform Predicament

IoT Analytics, the German market research firm, recently published a customer satisfaction assessment of IoT platforms [1]. It covers 50 vendors and applies a broad definition for IoT platforms. At one end of the spectrum, there are multi-purpose cloud infrastructure and platforms, such as those offered by Amazon and Microsoft. At the other end are platforms for niche users, with machine builders as one example.

IoT Analytics used feedback from senior executives in organizations that procured and are deploying IoT solutions to rate the top-25 platforms. There is a slight bias to North America, which accounted for 40% of the mix. Europe (25%), APAC (25%) and MEA (10%) make up the rest of the survey.

For this post, I propose to focus on a summary chart. This maps leaders, challengers and follower IoT platforms across technology and customer-centricity dimensions. The chart highlights a predicament for mobile network operators and especially the large European operators.

Looking up the IoT Value Chain

People are so preoccupied with everyday tasks that they often miss out on what is around them.

Walking down the street, how often do you catch people looking up at the features of old buildings or roof-level signage? The same is true in business life. Let’s consider how this plays out in the IoT market.

Recently, I heard a telco executive explain why mobile network operators (MNOs) focus on connectivity. He pointed to two factors. One is that connections and data connectivity are straightforward things to measure, with a well-established legacy from mobile phone sales. In effect, businesses manage what they can measure. The second is that it is easy to look down at the network from the MNO’s vantage point in the IoT technology stack. It takes an effort to lift one’s head and look up. That’s much like missing out on the architectural features and art work when we walk head-down (even without the excuse of a smartphone) along a street.

Occasionally, however, it makes sense to look up, not just to appreciate your surroundings but also to get a sense of whether the world is changing and how you might need to adapt.

2017 in Review: Making the IoT work

Looking back over notable, M2M/IoT corporate initiatives in 2017, mobile network operators (MNOs) and technology vendors were the two most active groups in the industry eco-system.

The main feature amongst MNOs was market expansion into new geographies. Sometimes, this happened individually; more often, it took the form of partnering with other network operators. This is a classic growth model for the mobile operator community.

In the technology vendor community, leading initiatives took the form of: acquisitions/investments; partnering (with MNOs, platform providers and system integrators); and, product innovation.

In comparative terms, activity among platform organizations was subdued. And, end-users barely featured among 2017 initiatives. It is likely that these last two data points mask a higher level of internal activity targeting operational scaling and in-house developments as firms solidify their foundations in the IoT market. As an example, Altair, a provider of engineering software to enterprise customers, acquired the Carriots IoT platform. This initiative illustrates the trend to internalize IoT capabilities and has parallels with the earlier acquisition of ThingWorx by PTC [1].

Roadmap for IoT strategy

Over the past few weeks, there have been several industry conferences, magazine articles and webinars dealing with the IoT market opportunity and the role of different companies across the eco-system. The topics addressed in these events have generally highlighted M2M use cases (vertical-specific applications) and the promising role for telecoms operators.

In many respects, the subjects under discussion have been disappointing. They indicate that many parts of the industry are still coming up the M2M learning curve and some way off dealing with the commercial implications of the IoT market. In terms of the competitive landscape that is forming around the IoT, company executives who are coming to terms with M2M are not yet in a position to plan sustainable IoT strategies.

So, how do you tell if your organization is working with an M2M mind-set and whether it has embarked on the transition from M2M to IoT?

Telenor and Vodafone show ways ‘beyond connectivity’

A couple of recent developments are symptomatic of how the M2M market has matured beyond device connectivity. These developments involve Telenor Connexion and Vodafone. The two companies have entered into partnering and acquisition deals which signal a shift in their historical activities and the basic, subscription business model.

Their actions are a leading indicator of the strategic challenges faced by mobile network operators (MNOs) [1] and other players in the value chain. Put simply, how will companies capitalise on the commercial opportunities that arise from more widespread connectivity (IoT, IoE etc.) and the eventual merging of wide- and short-rage wireless technologies to connect all manner of connected devices?

IoT Platform Trends

Earlier this year, I was invited to give a presentation on strategic trends in M2M and IoT platforms. The group I was briefing was particularly interested in the rise to prominence of horizontal platforms that enable the delivery of M2M and IoT applications.

This development coincides with the market evolving from M2M towards IoT, and is accompanied by a reduced emphasis on vertical-specific application opportunities. One of the key issues to arise is an analogy with the ‘maker’ culture in the IoT arena. Loosely defined, the ‘maker’ term applies to pioneering individuals who have literally been making connected devices using readily available, and often low-cost, technology components.

An important characteristic of the IoT applications is one of much greater access to data (in terms of quantity and frequency) from connected devices and sensors. This is giving rise to a ‘self-service’ culture where individuals are able to create innovative applications from disparate, inexpensive and easily accessible data sources. In a sense, the market is primed for a new class of user - the data 'takers'.

This is where a potentially disruptive class of horizontal platforms comes into play because they simplify the economics and ease-of-use in creating IoT applications.

The IoT Gets Real as Corporates Commit

2013 has witnessed a strong growth in the number of corporate initiatives that make explicit reference to the Internet of Things (IoT) in contrast to terms such as M2M and “embedded solutions”. It seems that large companies are committing to a market where much of the recent activity can be attributed to start-ups and academia.

A few weeks ago in early November, Intel demonstrated its commitment to the IoT market by creating a special division called the IoT Solutions Group, combining its Intelligent Systems Group with its Wind River acquisition. This development seems like the product of a progressive evolution in Intel’s strategy for the ‘connected devices’ market dating back to its mid-2009 acquisition of Wind River for almost US$900m.

It will be interesting to see how well Intel’s internal re-organization efforts now proceed as it develops more of an IoT market presence, especially as one of its main rivals in the mobile computing market, ARM, has also been active with its own IoT plans.

Launch Strategies for Digital Business Units

Among the many announcements and presentations from Mobile World Congress 2013, one that caught my attention came from Matthew Key, the CEO of Telefónica Digital.

In a post-event blog post Key highlighted how the mobile industry is moving beyond the realm of “phone calls and pure connectivity” with particular reference to M2M and mCommerce opportunities. He observed that “Despite the realization by all telcos of the need to become digital to leverage these opportunities, there is a lack of consensus on how to get there. What then is the way forward?” His own position involves “driving open partnerships and using mobile and digital technology to address pressing social needs”. Partnerships, in a variety of forms, is something I have previously described as a key aspect of business model innovation.

Stepping back, however, what are the key characteristics of other mobile operator ‘digital’ initiatives? And, what does this imply as the way forward as other operators strive to become Digital?